Privacy Policy

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Demographic information (age, location, education level)
• Educational background and English proficiency level
• Communication preferences and interests
• Payment information (when using paid services)

Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our website
• Device type and operating system
• Referral sources and search terms
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Provide and improve our English learning services
• Respond to your inquiries and provide customer support
• Send newsletters and educational content (with consent)
• Analyze website usage and improve user experience
• Comply with legal obligations and prevent fraud
• Develop new services and features

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist with our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit permission

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure servers and regular security updates
• Access controls and employee training
• Regular security audits and monitoring

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising (with consent)

You can manage your cookie preferences through our cookie consent banner or your browser settings.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

International Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: